Conditions and restrictions on the services offered

1. Who may use the service

• Organisations lawfully established in Vietnam, or individuals aged 18 or over with full civil capacity.
• The person ordering must be the legal representative or hold a valid authorisation from the organisation.
• The website does not serve anyone under 18 and does not collect data about children.

2. Where the service is available

Services are provided to clients operating in Vietnam and governed by Vietnamese law. VIETAXES does not provide accounting or tax services to foreign entities with no presence in Vietnam.

3. Limits set by the company licences

VIETAXES provides only what its current licences cover. Specifically:

• The company is not a registered tax agent and does not provide tax procedure services. Tax filings are signed and submitted by the client under its own digital signature; see the Business information page.
• The company does not provide audit services and does not issue audit reports.
• The company is not a law practice; it does not act as defence counsel, litigate, or represent clients in court proceedings.
• The company does not provide valuation services and does not issue valuation certificates.

4. What the client has to provide

VIETAXES starts work once it holds a complete, valid file. Where documents are missing, the turnaround restarts from the day the file is complete.

• The enterprise registration certificate and any relevant sub-licences.
• Original accounting documents, or legible copies that can be verified.
• The access the work needs: e-tax account, digital signature, social insurance account, granted by the client.
• A power of attorney where the work requires one.

5. When VIETAXES declines the work

• Requests to legitimise documents, trade in invoices, or create paperwork for transactions that did not happen.
• Requests to conceal revenue, file incorrectly to reduce tax, or keep two sets of books.
• The client supplies forged information or documents, or refuses to provide identifying information.
• The work falls outside the licences listed in section 3.
• The work shows signs of money laundering, terrorist financing or any activity the law prohibits.
• The client abuses or threatens company staff.

6. Limits of the ordering function on this website

• The website carries no online payment gateway. Nothing is charged at the moment you place an order.
• An order is an offer to contract, not a contract. A contract forms through the steps set out in the general transaction terms.
• VIETAXES may decline an order and will tell you why within one business day.
• Duplicate orders, orders carrying invented details, and orders generated by automated tools are cancelled.

7. What you submit through the website

You are responsible for what you type into the forms. Do not submit third-party information without permission, unlawful content, or sensitive data the service does not need.