VIETAXES

Handling feedback, requests and complaints

Last updated: 17 September 2026

Where to send a complaint, what to include, how long a reply takes, and what to do if you disagree with the outcome.

Website operator

VIET NAM VIEMIND COMPANY LIMITED

Tax code: 0318898949

Registered address: No. 1.26 Commercial Floor, 9 View Apartment, No. 1 Street No. 1, Phuoc Long Ward, Ho Chi Minh City, Vietnam

VIETAXES is the trading name under which the company provides these services.

1. Where to send it

Send feedback, a request or a complaint through any channel below. They all reach the same team.

  • Email: info@vietaxes.com — preferred, because it timestamps the exchange.
  • Phone and Zalo: 0976 603 330, during opening hours.
  • Messenger: through the quick-contact button pinned to the corner of every page.
  • The form on the Contact page.
  • In person at the company office, during opening hours.

2. What to include

  • Your name and contact details.
  • The order code or service contract number, if you have one.
  • What happened and when.
  • Any documents, screenshots or records that bear on it.
  • What you would like done about it.

3. How it is handled

  • Step 1 - Received: VIETAXES acknowledges within one business day and issues a tracking reference.
  • Step 2 - Checked: the work file, the related correspondence and the staff involved are reviewed.
  • Step 3 - Answered: findings and the proposed resolution are emailed within three business days.
  • Step 4 - Acted on: corrections, redone work or refunds follow the service delivery, termination and refund policy.
  • Step 5 - Closed: confirmed with you and filed.

4. How long it takes

  • Ordinary matters: up to 15 business days from receipt.
  • Complex matters needing several periods of ledgers reconciled, or an answer from a state authority: up to 30 business days, with the reason for the extension notified to you.
  • Refund matters: within the deadlines set out in the refund policy.

5. Who is responsible

Customer Care at VIET NAM VIEMIND COMPANY LIMITED receives and coordinates. Where you disagree with the outcome, the matter escalates to the company legal representative, Nguyễn Hoàng Thoại Vy, Director.

6. If it is still unresolved

You may take the matter to the competent state authority for consumer protection, or file a claim with the competent People’s Court in Ho Chi Minh City.

For matters concerning the e-commerce activity of this website, you may also report to the Vietnam E-commerce and Digital Economy Agency of the Ministry of Industry and Trade through online.gov.vn.

7. Records

Complaints and their outcomes are kept for at least three years, so they can be checked if you or a state authority asks.